Oct to Dec 2025 · 94.2% on time · 26,904 parcels
On time, October to December 2025
94.2% of 26,904 parcels delivered inside the transit we quoted.
Our busiest quarter of the year and our worst figure: 26,904 parcels, 1,561 late. December volume was 41% above November and we under-hired. Christmas week alone accounts for 900 of the late parcels.
The lesson we took was to stop accepting new account customers in the first week of December, which we did for 2026.